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Customer Feedback

"“The lab has been a real game changer for our organisation in the last year. It's not just that we use it every single week for validating our designs and concepts, it's also that it has allowed us to be much more transparent with all the various stakeholders about our design process. We have also shown the lab to some of our partners who have come to visit and it has definitely made us gain a lot of trust from them and other parts of the business. "

Víctor Solà, Head of UX Design, eDreams-Odigio

"DMS has satisfactorily supplied the goods and services for the installation of our User Experience testing lab here at DVLA. All contracted and sub-contracted works, and hardware and bespoke software procured through the contract were delivered on time and to a high standard. The DMS team provided excellent after sales support before and during the installation, and continue to provide support and maintenance to a high standard as part of the contract. I just can say many thanks for helping with the setup.”

Dan Williamson, DVLA

DMS have provided excellent consulting and delivery services on two lab installations. The quality of the install has been exceptional, and DMS have always been very proactive in recommending solutions, and thinking about new solutions to address problems. As a result on two occasions DMS have provided UX Labs that are world leading, and more importantly have transformed the way the business performs UX testing."

Craig Spencer

"I worked with DMS in delivering a user research lab for the Government Digital Service. The lab has been used by teams across government and has become a model project. DMS are clearly experts in their field; they gave us undivided attention, were exceptionally pleasant to work with, and delivered on time and well within budget. I’d happily work with them again."

Kate Towsey

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